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Add the result to your basket Make a suggestion Refine your search Apply to external sourcesSIU Thesis. Action plan for improving service quality of Shin Satellite Public Company Limited / Nitsana Pattanapanittamrong / Bangkok : Shinawatra University - 2006
Collection Title: SIU Thesis Title : Action plan for improving service quality of Shin Satellite Public Company Limited Material Type: printed text Authors: Nitsana Pattanapanittamrong, Author ; Chanchai Bunchapattanasakda, Associated Name ; Chuvej Chansa-ngavej, Associated Name Publisher: Bangkok : Shinawatra University Publication Date: 2006 Pagination: viii, 155 p. charts, tables Size: 30 cm. Price: 500 Baht General note: photocopies. ,Assoc. Prof. Dr.Chuvej Chansa-ngavej (Deputy Dean, School of Management) ; Committee Dr.Pacapol Anurit (Advisor), Assoc. Prof. Dr.Chuvej Chansa-ngavej (Committee), Dr.Chanchai Bunchapattanasakda (Committee). Languages : English (eng) Descriptors: [LCSH]Quality control
[LCSH]Service industries
[LCSH]Service industries -- ManagementCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12880 SIU Thesis. Action plan for improving service quality of Shin Satellite Public Company Limited [printed text] / Nitsana Pattanapanittamrong, Author ; Chanchai Bunchapattanasakda, Associated Name ; Chuvej Chansa-ngavej, Associated Name . - Bangkok : Shinawatra University, 2006 . - viii, 155 p. charts, tables ; 30 cm.
500 Baht
photocopies. ,Assoc. Prof. Dr.Chuvej Chansa-ngavej (Deputy Dean, School of Management) ; Committee Dr.Pacapol Anurit (Advisor), Assoc. Prof. Dr.Chuvej Chansa-ngavej (Committee), Dr.Chanchai Bunchapattanasakda (Committee).
Languages : English (eng)
Descriptors: [LCSH]Quality control
[LCSH]Service industries
[LCSH]Service industries -- ManagementCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12880 Hold
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Barcode Call number Media type Location Section Status 32002000223774 SIU PS SOM-MBA 2006-08 SIU Project Study Graduate Library Thesis Corner Available 32002000329480 SIU PS SOM-MBA 2006-08 c.2 SIU Project Study Graduate Library Thesis Corner Available 32002000223915 SIU PS SOM-MBA 2006-08 c.1 SIU CD Master Main Library Library Counter Available 32002000223923 SIU PS SOM-MBA 2006-08 c.1 SIU CD Master Main Library Library Counter Available
Collection Title: SIU Thesis Title : Management information needs of metropolitan waterworks authority (Thailand) service department branch offices managers : a critical success factor approach Material Type: printed text Authors: Somkid Seangliew, Author ; Chanchai Bunchapattanasakda, Associated Name ; Chuvej Chansa-ngavej, Associated Name Publisher: Bangkok : Shinawatra University Publication Date: 2006 Pagination: vi, 74 p. charts, tables Size: 30 cm. Price: 500 Baht General note: photocopies. Languages : English (eng) Descriptors: [LCSH]Management information systems
[LCSH]Service industries -- ManagementCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=666 SIU Thesis. Management information needs of metropolitan waterworks authority (Thailand) service department branch offices managers : a critical success factor approach [printed text] / Somkid Seangliew, Author ; Chanchai Bunchapattanasakda, Associated Name ; Chuvej Chansa-ngavej, Associated Name . - Bangkok : Shinawatra University, 2006 . - vi, 74 p. charts, tables ; 30 cm.
500 Baht
photocopies.
Languages : English (eng)
Descriptors: [LCSH]Management information systems
[LCSH]Service industries -- ManagementCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=666 Hold
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Barcode Call number Media type Location Section Status 32002000219996 SIU THE SOM-MSM 2006-01 c.3 SIU Thesis and Dissertation Graduate Library Thesis Corner Available 32002000244721 SIU THE SOM-MSM 2006-01 c.4 SIU Thesis and Dissertation Graduate Library Thesis Corner Available 32002000220051 SIU THE SOM-MSM 2006-01 c.1 SIU CD Master Main Library Library Counter Available 32002000220069 SIU THE SOM-MSM 2006-01 c.2 SIU CD Master Main Library Library Counter Available
Collection Title: SIU Thesis Title : Value chain management model for performance excellence of hotel spas in Bangkok Material Type: printed text Authors: Vorawan Norasucha, Author ; Chuvej Chansa-ngavej, Associated Name ; Pacapol Anurit, Associated Name Publisher: Bangkok : Shinawatra University Publication Date: 2006 Pagination: vi, 57 p. charts, tables Size: 30 cm. Price: 500 Baht General note: photocopies. ,Assoc. Prof. Dr.Chuvej Chansa-ngavej (Deputy Dean, School of Management) ; Committee Assoc. Prof. Dr.Chuvej Chansa-ngavej (Advisor), Assoc.Prof Dr.Suebsak Nanthavanij (Committee), Asst. Prof. Dr.Pacapol Anurit (Committee). Languages : English (eng) Descriptors: [LCSH]Health resorts
[LCSH]Health resorts -- Management
[LCSH]Health services administration
[LCSH]Service industries -- ManagementClass number: SIU RS SOM-MSM 2006-01 Curricular : BSMT/MSMT/PhDT Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12690 SIU Thesis. Value chain management model for performance excellence of hotel spas in Bangkok [printed text] / Vorawan Norasucha, Author ; Chuvej Chansa-ngavej, Associated Name ; Pacapol Anurit, Associated Name . - Bangkok : Shinawatra University, 2006 . - vi, 57 p. charts, tables ; 30 cm.
500 Baht
photocopies. ,Assoc. Prof. Dr.Chuvej Chansa-ngavej (Deputy Dean, School of Management) ; Committee Assoc. Prof. Dr.Chuvej Chansa-ngavej (Advisor), Assoc.Prof Dr.Suebsak Nanthavanij (Committee), Asst. Prof. Dr.Pacapol Anurit (Committee).
Languages : English (eng)
Descriptors: [LCSH]Health resorts
[LCSH]Health resorts -- Management
[LCSH]Health services administration
[LCSH]Service industries -- ManagementClass number: SIU RS SOM-MSM 2006-01 Curricular : BSMT/MSMT/PhDT Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12690 Hold
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Barcode Call number Media type Location Section Status 32002000509255 SIU RS SOM-MSM 2006-01 c.2 SIU Research Study Graduate Library General Shelf Available 32002000220473 SIU RS SOM-MSM 2006-01 SIU Research Study Graduate Library Thesis Corner Available 32002000223543 SIU RS SOM-MSM 2006-01 c.1 SIU CD Master Main Library Library Counter Available 32002000223550 SIU RS SOM-MSM 2006-01 c.1 SIU CD Master Main Library Library Counter Available
Title : Gemba kaizen : a commonsense low-cost approach to management Material Type: printed text Authors: Imai, Masaaki (1930-), Author Publisher: New York : McGraw-Hill Publication Date: 1997 Pagination: xxx, 354 p. Layout: ill., cloth Size: 24 cm. ISBN (or other code): 0070314462 Price: 660 Baht General note: Includes index.
KaizenLanguages : English (eng) Descriptors: [LCSH]Industrial management
[LCSH]Service industries -- ManagementCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=747 Gemba kaizen : a commonsense low-cost approach to management [printed text] / Imai, Masaaki (1930-), Author . - New York : McGraw-Hill, 1997 . - xxx, 354 p. : ill., cloth ; 24 cm.
ISBN : 0070314462 : 660 Baht
Includes index.
Kaizen
Languages : English (eng)
Descriptors: [LCSH]Industrial management
[LCSH]Service industries -- ManagementCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=747 Hold
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Barcode Call number Media type Location Section Status 32002000020980 HD31 I43 1997 c.1 Book Graduate Library General Shelf Available 32002000020998 HD31 I43 1997 c.2 Book Main Library General Shelf Available
Title : Service management : operations, strategy, and information technology Material Type: printed text Authors: Fitzsimmons, James A., Author ; Fitzsimmons, Mona J., Associated Name Edition statement: 3rd ed. Publisher: New York : McGraw-Hill Publication Date: 2001 Pagination: xxvi, 646 p. Layout: ill., map, pbk. Size: 27 cm. Accompanying material: 1 computer laser optical disc (4 3/4 in.). ISBN (or other code): 007231267X Price: 1100 Baht Languages : English (eng) Descriptors: [LCSH]Service industries -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=823 Service management : operations, strategy, and information technology [printed text] / Fitzsimmons, James A., Author ; Fitzsimmons, Mona J., Associated Name . - 3rd ed. . - New York : McGraw-Hill, 2001 . - xxvi, 646 p. : ill., map, pbk. ; 27 cm. + 1 computer laser optical disc (4 3/4 in.).
ISBN : 007231267X : 1100 Baht
Languages : English (eng)
Descriptors: [LCSH]Service industries -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=823 Hold
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Barcode Call number Media type Location Section Status 32002000109346 HD9980.5 F549 2001 c.1 CD Accompany Graduate Library Library Counter Available 32002000023240 HD9980.5 F549 2001 c.2 Book Main Library General Shelf Available 32002000023232 HD9980.5 F549 2001 c.1 Book Main Library Library Counter Available 32002000133973 HD9980.5 F549 2001 c.2 CD Accompany Main Library Library Counter Available
Title : Service management : operations, strategy, and information technology Material Type: printed text Authors: Fitzsimmons, James A., Author ; Fitzsimmons, Mona J., Associated Name Edition statement: 5th ed., Intn. ed. Publisher: New York : McGraw-Hill Publication Date: 2006 Pagination: xiv, 605 p. Layout: ill., map, pbk. Size: 27 cm. Accompanying material: 1 CD-ROM (4 3/4 in.). ISBN (or other code): 9780071244404 Price: 756 Baht Languages : English (eng) Descriptors: [LCSH]Service industries -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12571 Service management : operations, strategy, and information technology [printed text] / Fitzsimmons, James A., Author ; Fitzsimmons, Mona J., Associated Name . - 5th ed., Intn. ed. . - New York : McGraw-Hill, 2006 . - xiv, 605 p. : ill., map, pbk. ; 27 cm. + 1 CD-ROM (4 3/4 in.).
ISBN : 9780071244404 : 756 Baht
Languages : English (eng)
Descriptors: [LCSH]Service industries -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12571 Hold
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Barcode Call number Media type Location Section Status 32002000218766 HD9980.5 F549 2006 c.1 CD Accompany Graduate Library Library Counter Available 32002000218618 HD9980.5 F549 2006 Book Main Library General Shelf Available
Title : Service management : operations, strategy, and information technology Material Type: printed text Authors: Fitzsimmons, James A., Author ; Fitzsimmons, Mona J., Associated Name Edition statement: 7th ed., Intn. ed. Publisher: New York : McGraw-Hill Publication Date: 2011 Pagination: xviii, 541 p. Layout: ill., map, pbk. Size: 28 cm. ISBN (or other code): 9780071289276 Price: 714 Baht Languages : English (eng) Descriptors: [LCSH]Service industries -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17913 Service management : operations, strategy, and information technology [printed text] / Fitzsimmons, James A., Author ; Fitzsimmons, Mona J., Associated Name . - 7th ed., Intn. ed. . - New York : McGraw-Hill, 2011 . - xviii, 541 p. : ill., map, pbk. ; 28 cm.
ISBN : 9780071289276 : 714 Baht
Languages : English (eng)
Descriptors: [LCSH]Service industries -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17913 Hold
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Barcode Call number Media type Location Section Status 32002000299204 HD9980.5 F549 2011 Book Main Library General Shelf Available Readers who borrowed this document also borrowed:
Cross-cultural management Holden,, Nigel J.
Title : Service management : strategy and leadership in service business Material Type: printed text Authors: Normann, Richard (1943-), Author Edition statement: 3rd ed. Publisher: John Wiley & Sons Publication Date: 2000 Pagination: xix, 234 p. Layout: ill., pbk. Size: 23 cm. ISBN (or other code): 0471494399 Price: 1494 Baht General note: Previous ed. : 1991. Languages : English (eng) Descriptors: [LCSH]Service industries -- Management
[LCSH]Strategic planningCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=49 Service management : strategy and leadership in service business [printed text] / Normann, Richard (1943-), Author . - 3rd ed. . - Chichester : John Wiley & Sons, 2000 . - xix, 234 p. : ill., pbk. ; 23 cm.
ISBN : 0471494399 : 1494 Baht
Previous ed. : 1991.
Languages : English (eng)
Descriptors: [LCSH]Service industries -- Management
[LCSH]Strategic planningCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=49 Hold
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Barcode Call number Media type Location Section Status 32002000001063 HD9980.5 N67 2000 Book Main Library General Shelf Available
Title : Services management in Asia Pacific : issues and challenges Material Type: printed text Authors: Jayachandran, C., Author ; Singleton, Helen, Associated Name Publisher: Montclair State University Publication Date: 2007 Pagination: xxv, 325 p. Layout: ill., pbk. Size: 24 cm. ISBN (or other code): 9789833827213 Price: 500 Baht General note: With compliments of Dr. John Christopher Walsh Languages : English (eng) Descriptors: [LCSH]Customer services -- Management
[LCSH]Customer services -- Marketing
[LCSH]Service industries -- Asia, Southeastern
[LCSH]Service industries -- East Asia
[LCSH]Service industries -- Management
[LCSH]Service industries -- MarketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12996 Services management in Asia Pacific : issues and challenges [printed text] / Jayachandran, C., Author ; Singleton, Helen, Associated Name . - Malaysia : Montclair State University, 2007 . - xxv, 325 p. : ill., pbk. ; 24 cm.
ISBN : 9789833827213 : 500 Baht
With compliments of Dr. John Christopher Walsh
Languages : English (eng)
Descriptors: [LCSH]Customer services -- Management
[LCSH]Customer services -- Marketing
[LCSH]Service industries -- Asia, Southeastern
[LCSH]Service industries -- East Asia
[LCSH]Service industries -- Management
[LCSH]Service industries -- MarketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12996 Hold
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Barcode Call number Media type Location Section Status 32002000225902 HD9980.5 S491 2007 Book Main Library General Shelf Available
