| Collection Title: | SIU Thesis | | Title : | English communication needs of senior flight attendants | | Material Type: | printed text | | Authors: | Varunee Srilapung, Author ; Kantatip Sinhaneti, Associated Name ; Kirkpatrick, Robert, Associated Name | | Publisher: | Bangkok : Shinawatra University | | Publication Date: | 2012 | | Pagination: | vii, 87 p. | | Size: | 29 cm. | | General note: | Thesis. (M.Ed. (Master of Education)).-- Shinawatra University. | | Languages : | English (eng) | | Class number: | SIU THE SOLA-MTEIL-2012-01 | | Abstract: | The study aims to identify major English usage difficulties Thai senior flight attendants encountered while performing on board services as well as the most important English communication needs in performing such service and to discovers influencing factors over the need to improve their English communicative skills.
A questionnaire was used and randomly distribute to 1,020 mailboxes of senior flight attendants at Thai Airways International's Crew Center, Suvarnabhumi Airport.
While the fifteen language skills specified in this study were seen by the respondents as neutral on terms of problem encountered twelve of them were considerate seen by the respondents important and two of them were indicates as very important for improving english communicative skills. However, when classified by age and position variances in perceived or identified areas of difficulty and concern became clear.
In addition, the findings suggested the significant English usage difficulties are found in employing the language associated with or need for non-routine work. Additionally, it indicates that particular problems for instance appropriate responses to avoid controversial topics regarding politics religions war and social issues and suitable techniques for handling unanticipated and emergency situations remain a concern for ever the most highly experience flight attendants when asked to specify areas of linguistics concern when dealing with non-Thais.
In terms of motivational factors the analysis showed two positive intrinsic motivations that cloud empower the desire of senior flight attendants concerning Feel proud to communicate with strong English and feel challenged to enhance English communicative skills. | | Curricular : | MTEIL | | Record link: | http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=21515 |
SIU Thesis. English communication needs of senior flight attendants [printed text] / Varunee Srilapung, Author ; Kantatip Sinhaneti, Associated Name ; Kirkpatrick, Robert, Associated Name . - Bangkok : Shinawatra University, 2012 . - vii, 87 p. ; 29 cm. Thesis. (M.Ed. (Master of Education)).-- Shinawatra University. Languages : English ( eng) | Class number: | SIU THE SOLA-MTEIL-2012-01 | | Abstract: | The study aims to identify major English usage difficulties Thai senior flight attendants encountered while performing on board services as well as the most important English communication needs in performing such service and to discovers influencing factors over the need to improve their English communicative skills.
A questionnaire was used and randomly distribute to 1,020 mailboxes of senior flight attendants at Thai Airways International's Crew Center, Suvarnabhumi Airport.
While the fifteen language skills specified in this study were seen by the respondents as neutral on terms of problem encountered twelve of them were considerate seen by the respondents important and two of them were indicates as very important for improving english communicative skills. However, when classified by age and position variances in perceived or identified areas of difficulty and concern became clear.
In addition, the findings suggested the significant English usage difficulties are found in employing the language associated with or need for non-routine work. Additionally, it indicates that particular problems for instance appropriate responses to avoid controversial topics regarding politics religions war and social issues and suitable techniques for handling unanticipated and emergency situations remain a concern for ever the most highly experience flight attendants when asked to specify areas of linguistics concern when dealing with non-Thais.
In terms of motivational factors the analysis showed two positive intrinsic motivations that cloud empower the desire of senior flight attendants concerning Feel proud to communicate with strong English and feel challenged to enhance English communicative skills. | | Curricular : | MTEIL | | Record link: | http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=21515 |
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