| Collection Title: | SIU SS | | Title : | Exploration of Tourism Service Quality and Customer Complaints in Pokhara | | Material Type: | printed text | | Authors: | Bal Ram Bhattarai, Author ; John Walsh, Associated Name ; Buncha Limpabandhu, Associated Name | | Publisher: | Bangkok: Shinawatra University | | Publication Date: | 2018 | | Pagination: | vi, 89 p. | | Layout: | ill. | | Size: | 30 cm. | | Price: | 500.00 Baht. | | General note: | SIU SS: SOM-PhD-M-2018-04
Special Study. [PhD. [Philosophy in Management]] -- Shinawatra University, 2018 | | Languages : | English (eng) | | Descriptors: | [LCSH]Quality assurance
[LCSH]Service Quality
[LCSH]Tourism -- Nepal -- Pokhara
| | Keywords: | Customers’ complaint behaviors,
Customer’s dissatisfaction response
Pokhara Nepal,
Service Quality,
Tourism Entrepreneurs | | Abstract: | Importance of service is increasing day by day in every modern economy of the world. Tourism is one of the important parts of service economy. It is a study of tourism sector of Nepal particularly Pokhara. The main aim of the study is to explore the general trend and situation of tourism service in Nepal and how the tourism service providers or entrepreneurs of Pokhara have been able to understand the dissatisfaction of tourist and being able appropriately response to them. Primarily qualitative approach has been adopted to collect primary information from tourism entrepreneurs and experts and tourists. Manual content analysis has been carried out to analyses the data.
The arrival trend of tourist in Nepal is increasing each year except the adverse situation of Nepal. India, China, USA, UK and Sri Lanka are the five major nations to send their citizens to Napal as tourist. India and China are contributing about forty percent of the tourism market these days with a constant increase over the two decades. Mainly three kinds of visitors namely holidays, pilgrimage and adventure tourist are visiting Nepal but these days corporate tourism is also being popular. Visitors are coming with good knowledge about the different tourism related activities which have made them more demanding than before. Tourism entrepreneurs of Pokhara are aware of identifying and appropriately handling the customer’s complaints. They are taking different initiatives on identifying and making to vent the complaint from their guest. More than one third of total tourists are re-visitors of Pokhara. | | Curricular : | BBA/MBA/PhDM | | Record link: | http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27849 |
SIU SS. Exploration of Tourism Service Quality and Customer Complaints in Pokhara [printed text] / Bal Ram Bhattarai, Author ; John Walsh, Associated Name ; Buncha Limpabandhu, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2018 . - vi, 89 p. : ill. ; 30 cm. 500.00 Baht. SIU SS: SOM-PhD-M-2018-04
Special Study. [PhD. [Philosophy in Management]] -- Shinawatra University, 2018 Languages : English ( eng) | Descriptors: | [LCSH]Quality assurance
[LCSH]Service Quality
[LCSH]Tourism -- Nepal -- Pokhara
| | Keywords: | Customers’ complaint behaviors,
Customer’s dissatisfaction response
Pokhara Nepal,
Service Quality,
Tourism Entrepreneurs | | Abstract: | Importance of service is increasing day by day in every modern economy of the world. Tourism is one of the important parts of service economy. It is a study of tourism sector of Nepal particularly Pokhara. The main aim of the study is to explore the general trend and situation of tourism service in Nepal and how the tourism service providers or entrepreneurs of Pokhara have been able to understand the dissatisfaction of tourist and being able appropriately response to them. Primarily qualitative approach has been adopted to collect primary information from tourism entrepreneurs and experts and tourists. Manual content analysis has been carried out to analyses the data.
The arrival trend of tourist in Nepal is increasing each year except the adverse situation of Nepal. India, China, USA, UK and Sri Lanka are the five major nations to send their citizens to Napal as tourist. India and China are contributing about forty percent of the tourism market these days with a constant increase over the two decades. Mainly three kinds of visitors namely holidays, pilgrimage and adventure tourist are visiting Nepal but these days corporate tourism is also being popular. Visitors are coming with good knowledge about the different tourism related activities which have made them more demanding than before. Tourism entrepreneurs of Pokhara are aware of identifying and appropriately handling the customer’s complaints. They are taking different initiatives on identifying and making to vent the complaint from their guest. More than one third of total tourists are re-visitors of Pokhara. | | Curricular : | BBA/MBA/PhDM | | Record link: | http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27849 |
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