| Title : | Satisfaction of universal health care coverage scheme customer and general customer towards OPD service in university hospital | | Material Type: | printed text | | Authors: | Chantana Sovat, Author | | Publisher: | Faculty of Graduate Studies Mahidol University | | Publication Date: | 2007 | | Pagination: | vii, 103 p. | | Layout: | table. | | Size: | 30 cm. | | Price: | Gift. | | General note: | Thesis. (M.P.H. (Public Health)). -- Mahidol University, 2007. | | Languages : | English (eng) | | Descriptors: | [LCSH]Health services administration -- Case studies
[LCSH]Hospitals -- Administration -- Case studies
| | Keywords: | Health Care.
Customer. | | Class number: | W80 C363 2007 | | Abstract: | The research showed thai in Ramathibodi Hospitals UC customers had the highest level of satisfaction on availability and the lowest on accessibility while general customers expressed the highest level of satisfaction on acceptability and the lowest on
accessibility. Comparing between five aspects of health care rights, it was found that there was no difference at a 95% confidence level (P-value =0.260, 0.413, 0.565, 0.573 and 0.960). In King Chulalongkorn Memorial Hospital, UC sustomers had the highest satisfaction level on availability and the lowest on accessibility while general customers expressed the highest satisfaction on acceptability and acccessibility. When comparing five aspects of health care rights it was found that there were different level of satisfaction between two groups on four aspects on four aspects accessibility accomodations affordbility and acceptability with satistical significant level of 95% confident (P-valuue <0.05)
The study found that personal charecteristics at King Chulalongkorn Memorial Hospitals affecting both groups of cutomers were female age between 21-50 year old educational level of primary and diploma umemployed or working as companies employees monthly income less than 10,000 bath 6 visits or more a year and less than 30 minutes or more than one hour travel time to hospital.
The study found that both groups expressed the lowest satisfaction on assessibility regarding waiting time from submitting their cards calculation of medicine cost and payment. In order to decrease waiting time the appointment time should be overlapped. the last open ended question recommended improvement on service manner number of medical personel including physicians nurse and other during rush hour of each department, more provided waiting areas. toilets and parking lots and less procedure or the creation of One Stop Service. | | Curricular : | BNS | | Record link: | http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=23326 |
Satisfaction of universal health care coverage scheme customer and general customer towards OPD service in university hospital [printed text] / Chantana Sovat, Author . - Bangkok : Faculty of Graduate Studies Mahidol University, 2007 . - vii, 103 p. : table. ; 30 cm. Gift. Thesis. (M.P.H. (Public Health)). -- Mahidol University, 2007. Languages : English ( eng) | Descriptors: | [LCSH]Health services administration -- Case studies
[LCSH]Hospitals -- Administration -- Case studies
| | Keywords: | Health Care.
Customer. | | Class number: | W80 C363 2007 | | Abstract: | The research showed thai in Ramathibodi Hospitals UC customers had the highest level of satisfaction on availability and the lowest on accessibility while general customers expressed the highest level of satisfaction on acceptability and the lowest on
accessibility. Comparing between five aspects of health care rights, it was found that there was no difference at a 95% confidence level (P-value =0.260, 0.413, 0.565, 0.573 and 0.960). In King Chulalongkorn Memorial Hospital, UC sustomers had the highest satisfaction level on availability and the lowest on accessibility while general customers expressed the highest satisfaction on acceptability and acccessibility. When comparing five aspects of health care rights it was found that there were different level of satisfaction between two groups on four aspects on four aspects accessibility accomodations affordbility and acceptability with satistical significant level of 95% confident (P-valuue <0.05)
The study found that personal charecteristics at King Chulalongkorn Memorial Hospitals affecting both groups of cutomers were female age between 21-50 year old educational level of primary and diploma umemployed or working as companies employees monthly income less than 10,000 bath 6 visits or more a year and less than 30 minutes or more than one hour travel time to hospital.
The study found that both groups expressed the lowest satisfaction on assessibility regarding waiting time from submitting their cards calculation of medicine cost and payment. In order to decrease waiting time the appointment time should be overlapped. the last open ended question recommended improvement on service manner number of medical personel including physicians nurse and other during rush hour of each department, more provided waiting areas. toilets and parking lots and less procedure or the creation of One Stop Service. | | Curricular : | BNS | | Record link: | http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=23326 |
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